Making the decision to purchase a high quality outdoor umbrella can be rather overwhelming, especially when buying it online. From choosing the correct umbrella for your outdoor space, to considering the ease of use and reliability of the umbrella, it’s no wonder many people tend to feel hesitant.
Here’s a story from one of our incredibly happy customers in South Carolina, Leo, after purchasing the SU6 Multi Mast Cantilever Umbrella.
He says “I felt compelled to write now that I have received, assembled, and am fully enjoying the SU6 Duo umbrella. With the base offset to the rear instead of being centrally located, all the space is usable.”
Ordering online and customer service
Leo goes on to explain his initial reservations around ordering the umbrella online: “although first hesitant at ordering, I couldn’t be happier. Your sales process was great and the fact that you were willing to get fabric other than your standard fabrics and didn’t give up after you found that the first Sunbrella Marine Grade Fabric my wife picked was discontinued and asked for a replacement color selected from the entire Sunbrella chart.”
Delivery and assembly
A reliable delivery service ensured peace of mind for Leo, saying “you coordinated the delivery of the frames with the delivery of the custom fabric parts. Assembly was quick and easy, the only special tool I needed was a Metric hex wrench and the help of my neighbor to lift the unit onto the base.”
Quality of materials
Good quality parts and components were also a key factor to Leo when deciding on which umbrella to purchase, as well as how easy the umbrella would be to open and close. He says “besides being a heavy duty commercial quality unit with bolted connections instead of the cheaper pop riveted ones, it is super easy to open and close and doesn’t have the cranks and cables of the other umbrellas I looked at.”
Ease of use
Leo continues to explain his delight with how easy the SU6 Duo umbrella is to use, as well as including a short video demonstrating the operation, “in fact, since I am so impressed with the ease of opening and closing I attached a video that I made showing how easy it really is, especially with the gas strut, just to show prospective customers it is a great system and really easy [to use].”
With an aluminium hub, easy-release system and gas strut technology, it truly is a world leading cantilever umbrella system. Request a catalogue now and explore the huge range of features for yourself, our customer care team are also available to help you through the selection process.